Frequently Asked Questions

Placing an order is easy:

1. Browse our collections and add items to your cart
2. Click the cart icon and review your items
3. Click "Checkout" and enter your shipping information
4. Choose your payment method
5. Review and confirm your order

You'll receive an order confirmation email immediately after purchase.

We accept the following secure payment methods:

• Visa, Mastercard, American Express, Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All payments are processed securely through encrypted payment gateways. We never store your full credit card information.

We process orders quickly to get them shipped to you as soon as possible. If you need to modify or cancel your order:

• Within 1 hour of ordering: Contact us immediately at rodney@aromatick.com or (772) 212-2980. We'll do our best to accommodate your request.
• After 1 hour: Your order may have already been processed for shipment. Once shipped, you'll need to wait until you receive it and process a return.

Currently, we don't offer gift wrapping services. However, all our fragrances come in their original designer packaging, which makes them perfect gifts! We can also include a gift receipt upon request—just add a note at checkout or email us after ordering.

Only one discount code can be applied per order. If you have multiple codes, choose the one that gives you the best savings. Discount codes cannot be combined with other promotions unless specifically stated.

Shipping costs vary based on your location and chosen shipping method:

• Standard Shipping (5-7 business days): $5.99
• Expedited Shipping (2-3 business days): $12.99
• Express Shipping (1-2 business days): $19.99

We currently ship to all 50 U.S. states, including Alaska, Hawaii, and U.S. territories. International shipping is not available at this time, but we're working on expanding!

Processing Time: 1-2 business days
Shipping Time:

• Standard: 5-7 business days
• Expedited: 2-3 business days
• Express: 1-2 business days

Orders placed before 2 PM EST Monday-Friday are typically processed the same day. Weekend orders are processed on Monday.

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can:

• Click the tracking link in your email
• Visit our Track Your Order page
• Log into your account to view order status

Tracking information typically updates within 24 hours of shipment.

Lost Packages: If your tracking shows "delivered" but you haven't received it, first check with neighbors and your building's office. If you still can't locate it, contact us within 72 hours and we'll help file a claim with the carrier.

Damaged Packages: If your package arrives damaged, take photos of the box and product before opening. Contact us immediately at rodney@aromatick.com with the photos, and we'll send a replacement or issue a refund.

Yes, 100% authentic—guaranteed. We can offer better prices because:

• We buy in bulk directly from authorized distributors
• We operate online (no expensive retail storefronts)
• We accept lower profit margins to pass savings to you
• We don't pay for expensive mall rent or sales staff

Every fragrance is sourced from authorized distributors and comes factory-sealed in original packaging. Learn more on our Authenticity Guarantee page.

You can verify authenticity by:

1. Check the batch code: Every authentic fragrance has a batch code (usually on the bottom of the box and bottle). Use free websites like CheckFresh.com or CheckCosmetic.net to verify.
2. Inspect packaging: Look for high-quality printing, proper cellophane wrapping, and no spelling errors.
3. Examine the bottle: Authentic bottles have quality spray mechanisms, perfect glass, and crisp labels.
4. Compare the scent: The fragrance should match what you'd smell in a department store.

If you have any concerns, contact us immediately and we'll verify or replace it.

These abbreviations indicate fragrance concentration:

• Parfum (Extrait): 20-30% concentration. Strongest, longest-lasting (8+ hours)
• EDP (Eau de Parfum): 15-20% concentration. Strong and long-lasting (6-8 hours)
• EDT (Eau de Toilette): 5-15% concentration. Lighter, moderate lasting (4-6 hours)
• EDC (Eau de Cologne): 2-4% concentration. Lightest, shortest lasting (2-3 hours)

Higher concentrations are stronger and last longer but also cost more.

We clearly label any tester bottles in product titles and descriptions. Regular listings are always:

• Brand new, factory-sealed bottles
• Complete with original box and packaging
• Never opened or used

Testers are authentic fragrances typically used for in-store sampling. They contain the same liquid as retail bottles but may come in plain packaging.

To preserve your fragrance quality:

• Keep away from direct sunlight: UV light breaks down fragrance molecules
• Store in a cool, dry place: Avoid bathrooms (humidity damages fragrances)
• Keep bottles sealed: Air exposure causes oxidation
• Original box: Store in the box to protect from light
• Temperature: Room temperature is ideal (60-70°F)

Properly stored fragrances can last 3-5 years or longer!

We want you to love your purchase! Here's our return policy:

• Timeframe: 30 days from delivery date
• Condition: Unopened, unused, and in original packaging with all seals intact
• Refund: Full refund to original payment method (minus return shipping)
• Process: Contact us to initiate a return, receive return instructions, ship item back

Yes! If you'd like to exchange for a different fragrance:

1. Contact us at rodney@aromatick.com with your order number
2. Tell us which product you'd like instead
3. We'll provide return instructions
4. Once we receive your return, we'll ship the new item

The item must be unopened and in original condition. If there's a price difference, we'll either refund or charge accordingly.

Customer-initiated returns: You're responsible for return shipping costs.

Our error or defective products: We cover all return shipping costs and send you a prepaid label.

Pro tip: Use a trackable shipping method when returning items to ensure they arrive safely.

We sincerely apologize if this happens! Contact us immediately at rodney@aromatick.com or (772) 212-2980 with:

• Your order number
• Photos of the product and packaging
• Description of the issue

We'll send a replacement immediately or issue a full refund—your choice. We'll also provide a prepaid return label for the incorrect/damaged item.

Once we receive your returned item:

• Inspection: 1-2 business days to verify condition
• Refund processing: 1-2 business days to process
• Bank processing: 5-10 business days for funds to appear (varies by bank)

You'll receive an email confirmation once your refund has been processed.

No, you can checkout as a guest. However, creating an account offers benefits:

• Faster checkout (saved addresses and payment info)
• Order history and tracking
• Saved favorites and wishlists
• Exclusive member offers and early access to sales
• Easy returns and exchanges

To reset your password:

1. Go to the login page
2. Click "Forgot password?"
3. Enter your email address
4. Check your email for reset instructions
5. Create a new password

If you don't receive the email within 10 minutes, check your spam folder or contact us for help.

You can opt out of marketing emails by:

• Clicking "Unsubscribe" at the bottom of any marketing email
• Logging into your account and updating email preferences
• Emailing us at rodney@aromatick.com

Note: You'll still receive order confirmations and shipping updates (these are necessary for your purchases).

We're here to help! Contact us via:

• Email: rodney@aromatick.com
• Phone: (772) 212-2980 (Mon-Fri, 9 AM - 5 PM EST)
• Mail: 1820 NE Jensen Beach Blvd, Unit #1102, Jensen Beach, FL 34957

We typically respond to emails within 24 hours during business days.