Shipping policy

Shipping Policy - Aromatick.com

Last Updated: October 3, 2026

At Aromatick, we are committed to getting your signature scent to you as quickly and efficiently as possible. Please review our shipping policy below for details on processing times, delivery, and carriers.

1. Order Processing Time

• Fast Dispatch: We pride ourselves on prompt service! Orders placed on Aromatick.com by 2 PM ET, Monday–Friday, ship the same day. Orders that miss that day's USPS pickup ship the next business day.

• Full-Size Bottles: Same-day dispatch applies to decants, Aromatick Originals, and discovery sets, which ship from our studio in Port St. Lucie, FL. Full-size retail bottles ship directly from our authorized U.S. suppliers — they usually ship within 1–5 business days, and most arrive within 4–9 business days of your order. If your order includes both, it may arrive in separate packages.

• Weekend & Holiday Exceptions: Please note that our shipping department operates Monday through Friday. Orders placed on weekends (Saturday and Sunday) or major public holidays will begin processing on the next business day. For example, an order placed on Friday evening will be processed on Monday.

2. Shipping Costs

• FREE Shipping on Orders $59+: Orders of $59 or more ship with FREE standard shipping anywhere we deliver in the U.S. The discount is applied automatically at checkout.

• Orders Under $59: Standard shipping is a flat $3.99.

• Where We Ship: We ship to all 50 U.S. states and APO/FPO/DPO military addresses (Alaska, Hawaii, and military addresses may take longer). We do not ship outside the United States.

3. Estimated Delivery Time

• Average Delivery: Once your order has been processed and shipped, the estimated delivery time is typically 3 to 5 business days.

• Factors Affecting Delivery: Please understand that delivery times are estimates and can vary based on your location, carrier service, weather conditions, and unforeseen circumstances. While we strive to meet these estimates, we cannot guarantee exact delivery dates.

4. Shipping Carriers

• Trusted Partners: To ensure reliable and efficient delivery, Aromatick partners with leading shipping carriers. Depending on your location and the specifics of your order, your package may be shipped via:

  • United States Postal Service (USPS)

  • United Parcel Service (UPS)

  • FedEx

• Carrier Selection: The choice of carrier for your order is at Aromatick's discretion, based on factors such as package size, weight, destination, and service availability.

5. Order Tracking

• Stay Informed: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the progress of your delivery directly on the chosen carrier's website.

• Tracking Updates: Please allow up to 24 hours for tracking information to become active after you receive your shipping confirmation.

6. Shipping Address Accuracy

• Your Responsibility: It is the customer's responsibility to provide a complete and accurate shipping address at the time of purchase. Please double-check your address details before confirming your order.

• Incorrect Address: Aromatick is not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us due to an invalid address, we will contact you to arrange re-shipment, which may incur additional shipping charges. If you choose not to re-ship, a refund for the product value (minus any shipping costs incurred by Aromatick) may be issued upon safe return of the item.

7. Damaged or Lost Shipments

• Damaged in Transit: If your order arrives damaged, please contact our customer service team immediately at rodney@aromatick.com within 48 hours of delivery. Please include your order number and clear photos of the damaged item(s) and packaging. We will assist you in resolving the issue.

• Lost Packages: If your tracking information indicates that your package was delivered but you have not received it, please check around your property, with neighbors, or contact your local post office or carrier. If you are still unable to locate your package, please contact us at rodney@aromatick.com and we will do our best to assist you in filing a claim with the carrier. Please note that Aromatick is not responsible for packages that are marked as delivered by the carrier.

8. Further Questions

If you have any further questions about our shipping policy, please do not hesitate to contact our customer service team at rodney@aromatick.com