Refund Policy

Last updated: May 5, 2026

A quick note from Rodney before the policy. Fragrance returns are tricky. Decants are filled by hand per order, and full bottles can be opened, sprayed, and resealed in ways most people can't see. To stay fair to honest customers and stay in business, I have to be specific about what I can and can't take back. Read this once and you'll never wonder where you stand. If anything is unclear, email me at support@aromatick.com and I will fix it.

1. The Authenticity Guarantee

Every bottle sold by Aromatick is authentic. If you receive an item you believe is counterfeit, contact me within 30 days of delivery. I will personally re-inspect the batch in question, refund your order in full, pay return shipping out of pocket, and pull the affected stock from the site if the issue is confirmed. Authenticity disputes are handled separately from standard returns and carry no restocking fee.

2. Refund Window

Aromatick accepts refund requests within 30 days of delivery. Requests submitted within the first 15 days are processed on the standard refund track. Requests submitted between day 16 and day 30 are reviewed case by case, based on the bottle's condition, the original packaging, and the reason for return. Refund requests submitted after day 30 are not accepted.

3. Eligible for Refund

Full retail bottles are eligible for refund if all of the following are true:

• Refund request submitted within 30 days of delivery (requests after day 15 are reviewed case by case)
• Bottle is unopened with the factory cellophane fully intact
• Original packaging, cap, and any included samples are returned together
• Order number is included with the return

4. Not Eligible for Refund

The following items are final sale and cannot be refunded:

• Decants of any size (5ml, 10ml, 30ml, custom), filled by hand per order from authenticated bottles in our inventory
• Bottles where the cellophane has been removed, the cap has been used, the atomizer has been pressed, or there is any sign the bottle has been sprayed
• Sample sets and discovery kits once opened
• Items marked "Final Sale" on the product page
• Gift cards

5. Damaged or Defective on Arrival

If your order arrives damaged in transit, leaking, with a defective atomizer, or otherwise unusable, email support@aromatick.com within 5 days of delivery and include:

• Your order number
• Photos of the outer shipping box
• Photos of the inner packaging and bubble wrap
• Photos of the bottle itself, including any cracks, leaks, or label damage

I will replace the damaged item or issue a full refund, your call. Aromatick covers all return shipping in damage cases. Do not ship the damaged item back until I confirm by email.

6. Wrong Item Shipped

If you received the wrong fragrance, wrong size, wrong batch code, or any item different from what you ordered, email support@aromatick.com within 7 days of delivery. I will ship the correct item at no charge and either issue a prepaid return label for the incorrect item or tell you to keep it, depending on the situation. Wrong-item shipments are my mistake and you will not pay for the fix.

7. How to Request a Refund

Email support@aromatick.com with the subject line "Refund Request: Order #[your order number]" and include:

• Order number
• Reason for the refund
• Photos if applicable (damage, defect, wrong item)
• Confirmation that the bottle is unopened, for standard returns

I respond within 24 hours on weekdays and 48 hours on weekends. Once the refund is approved, you'll get a return authorization number and shipping instructions.

8. Return Shipping

For standard returns (change of mind, scent did not perform as expected, or buyer's remorse), the customer is responsible for return shipping. I recommend a tracked service such as USPS Ground Advantage. Aromatick is not responsible for returns lost in transit without tracking.

For damaged, defective, or wrong-item returns, Aromatick covers shipping both ways.

9. Restocking Fee

There is no restocking fee on eligible standard returns. The full purchase price is refunded once the return is received and passes inspection.

10. Refund Timeline

Once your return is received and the bottle passes authenticity and condition inspection (typically 2 to 3 business days from arrival), the refund is issued to your original payment method. Funds usually appear in your account within 5 to 10 business days depending on your bank or card issuer.

Refunds for orders paid via Shop Pay Installments are issued to Affirm and applied to your remaining balance per Affirm's refund timeline. Any installment payments already made are returned to your original payment method.

11. Refused or Undeliverable Packages

If a package is refused at delivery or returned to Aromatick as undeliverable because of an incorrect address you provided, the order is refunded minus the original shipping cost and a $5 reprocessing fee. To re-ship, the customer pays for a new shipping label.

12. Lost or Stolen Packages

If tracking shows "Delivered" but the package never arrived, contact me within 7 days of the marked delivery date. I will file a claim with the carrier, help you file a porch piracy report with your local police if needed, work the investigation through to a conclusion, and replace or refund the order based on the carrier's findings.

For orders over $200, signature confirmation is added automatically. Signature-confirmed deliveries are considered received once the carrier records a signature.

13. Return Address

After your refund request is approved, I will email you the return address along with your return authorization number. Do not send returns to the address on the original shipping label. Returns sent without authorization may not be processed.

14. International Orders

Aromatick currently ships within the United States only. International orders are not accepted at this time. If our shipping policy changes, this page will be updated.

15. Cancellations

Orders can be canceled for a full refund up until the order enters "Fulfilled" status in our system. Once fulfilled, the order moves to the standard refund process above. To cancel, email support@aromatick.com as soon as possible after placing the order with the subject line "Cancel: Order #[your order number]".

16. Contact

For any refund question, return question, or order issue:

Email: support@aromatick.com
Owner: Rodney Gallagher, founder of Aromatick.com
Location: Port St. Lucie, Florida

This refund policy is governed by the laws of the State of Florida, United States.