If you're not satisfied with your purchase for any reason, you may return it for a full product refund within our return window. Here's what qualifies:

• Timeframe: Within 30 days of your receipt date
• Condition: Item must be unopened and in original, factory-sealed packaging
• Packaging: All original boxes, wrapping, and seals must be intact and unaltered
• Refund: Full product price, less original shipping and handling charges

All returns require a Return Merchandise Authorization (RMA) number before we can accept them. Here's how the process works:

1. 1

   Contact Us

   Email support@aromatick.com with your order number and reason for the return. You can also call us at (772) 212-2980.

2. 2

   Receive Your RMA Number

   We'll review your request and send you a unique RMA number within 24 hours (excluding weekends).

3. 3

   Pack & Label

   Securely repackage the item in its original condition. Write your RMA number clearly on the outside of the shipping box.

4. 4

   Ship It Back

   Send the package to us using a trackable shipping method. Keep your tracking number for your records.

5. 5

   We Process Your Refund

   Once received and inspected, we'll approve your refund and issue it to your original payment method.

We take quality seriously. If your order arrives damaged or defective, we'll make it right — at no cost to you.

• Report within 15 days: Contact us within 15 days of your shipment date if you receive a defective or damaged item
• Provide photos: Email us clear photos of the damage along with your order number
• We cover shipping: We'll send you a prepaid return label — no out-of-pocket cost
• Your choice: We'll send a replacement or issue a full refund, whichever you prefer

Changed your mind and want a different fragrance? We make exchanges straightforward.

• Same timeframe: Exchanges must be requested within 30 days of receipt
• Same condition: The item being exchanged must be unopened and factory-sealed
• Price differences: If the new item costs more, we'll charge the difference. If it costs less, we'll refund the difference
• Shipping: You're responsible for return shipping on exchanges. We'll ship the new item to you once we receive the original

Once we receive your return, here's how long things typically take:

1. ①

   Inspection — 1–2 Business Days

   We verify the item is in original, factory-sealed condition.

2. ②

   Approval & Processing — 1–2 Business Days

   If approved, we process the refund to your original payment method.

3. ③

   Bank Processing — 5–10 Business Days

   Funds typically appear within 5 business days, though this varies by bank or card issuer.

To keep things fair for everyone, returns may be denied in the following situations:

• The product has been opened, used, or the factory seal has been broken
• Serial tags, batch code stickers, or manufacturer seals have been removed or tampered with
• The product has been mishandled, defaced, or used in a way contrary to its intended purpose
• The return request is made after the 30-day window from receipt
• The package is returned without a valid RMA number